Contact Support
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
Contact Us
X
Search Gladly
Gladly Help
Recently Added
Sign Up for Release Notes and Product Updates
Sign up to receive important product release updates and notifications.
Features and Capabilities
Get to know the many tools available to you to better serve your Customers.
Introduction to Support
An overview of how to set up your Support account.
Set Up SMS
Set up SMS number for inbound and outbound text messaging.
Most Popular
Invoice and Billing Overview
Understand the types of invoices you may get from Gladly and what to expect in each one.
Implementation Packages
Gladly offers multiple implementation packages tailored to your needs and r...
Answers Setup
Background Answers allow Agents to use templates when responding to Custome...
Historical Conversation Item Data Import
Background Gladly can import historical conversations (and their correspond...
