Use Liveboards to monitor the status of your Contact Center in real time. Use the links below to learn how you can utilize Liveboards to see what Customers are contacting you about and make quick decisions based on the volume of support requests.
Shopify is a cloud-based commerce platform designed for small and medium-si...
Product news and updates for October 2024.
Learn the basics of how Shopify integration works. Who maintains the integr...
Allow Sidekick and other 3rd party automation sevices to utilize SMS for co...
Add email addresses associated with domains you’d like to u...
Customers can opt-out of receiving SMSes/text messages by replying with&nbs...
To get the most granular data for the most actionable insights, it is best ...
The Topic Usage by Agent report can help you evaluate how often Agents are ...
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
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| __cf_bm | 29 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
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| BIGipServer* | session | Marketo sets this cookie to collect information about the user's online activity and build a profile about their interests to provide advertisements relevant to the user. |
| cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category. |
| cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
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| li_gc | 5 months 27 days | Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes. |
| lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. |
| UserMatchHistory | 1 month | LinkedIn sets this cookie for LinkedIn Ads ID syncing. |
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| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
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| AnalyticsSyncHistory | 1 month | Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie. |
| mf_user | 3 months | Mouseflow sets this cookie to identify whether a visitor is new or returning. |
| vuid | 1 year 1 month 4 days | Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos on the website. |
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| _mkto_trk | 1 year 1 month 4 days | This cookie, provided by Marketo, has information (such as a unique user ID) that is used to track the user's site usage. The cookies set by Marketo are readable only by Marketo. |
| bcookie | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs. |
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