Gladly Glad App transforms the post-sale Customer experience for the world’s top eCommerce companies. Working seamlessly with Gladly and eCommerce platforms, its AI Customer Service technology combines speed, empathy, and machine-learned expertise to resolve the most common Customer queries while increasing CSAT and reducing costs. Returns, exchanges, order tracking, missing packages, and 25 more complex actions are handled with such proficiency and success that end-users believe they’re interacting with a human.
Gladly connects Customers directly to Gladly Glad App’s AI chatbot to resolve inquiries from email, SMS, or chat with the Gladly Glad App integration. If the Customer needs additional help, Thankful will assign the Customer to an Agent in Gladly. With Thankful in place, Agents are freed from repetitive transactional tasks to invest in higher-value Customer interactions.
The Gladly Glad App AI Agent works alongside your team – resolving large volumes of Conversations, and letting your human Agents focus on more complex and high-touch Customer issues.
When Gladly Glad App determines that a human Agent is needed, it will seamlessly transfer the Customer to a human Agent. Gladly Glad App will update the Conversation with the interaction, allowing the human Agent to pick up where Gladly Glad App left off.
Supported Features #
Gladly Glad App supports the following features with Gladly:
- Inline Images
- Channels – Email, SMS, Facebook, .
Works with Gladly Hero’s:
- Glad App
- Conversation Timeline
- Custom attributes