REQUIRED USER ROLE API and Administrator |
Before you start #
Review the following information before you connect SupporTrends to Gladly.
- Make sure you have access to SupporTrends.
- Gather the following information:
- API Token – Token is generated in Gladly
- Gladly URL – Your Gladly domain (i.e., {YOUR-COMPANY}.gladly.com}
- Email Address– The email address used to generate the API token and also to be used by SupporTrends to log into Gladly
Connect SupporTrends to Gladly #
Because SupporTrends manage this integration, complete setup information can be found on their website. Keep in mind that you need to have an API User role in Gladly to generate API Tokens.