Chat history is the notion of a Customer’s previous chat Conversations being available to them within Glad App.
For authenticated users:
- Chat history for iOS & Android SDKs is configurable. The default length of time where chat history is stored is 24 hours.
- Chat history for Web JS SDK is not configurable and is set at 24 hours.
Otherwise, chat history is not stored.
For more information, contact Gladly Support.