Learn the basics of how the Formspree integration works.
Who maintains the integration #
The Formspree integration is built and maintained by Formspree.
Basic Scope #
Once Formspree is connected to Gladly, Formspree can integrate with Gladly in two ways:
- When you connect your Formspree form to a Gladly Account via the Formspree Plugin, each form submission will create a Task in Gladly.
- When you connect your Formspree form to a Gladly Account, each form submission will appear as an email communication in Gladly.
How the integration works #
There are two ways to integrate Formspree with Gladly:
- Gladly Plugin in Formspree. When a form is submitted, a Gladly Task will be created and added to the customer timeline using the Customer email address. If the customer does not exist, a new customer profile is created. Agents receive Tasks by being available in the Gladly Mail + Tasks Channel. Agents can use the information in the Task to follow up with Customers.
- Email. When a form is submitted, A Gladly email will be created. Agents receive emails by being available in the Gladly Mail + Tasks Channel. Agents can respond to the Customer directly.
Please see the Creating Conversations and Tasks on Gladly to understand the strengths and limitations of each method.