Conversation transcripts cannot be retrieved through Gladly but can be completed through API . You can retrieve Conversation copies one at a time or in bulk.
Retrieve one Conversation #
See Get Item
Retrieve Conversations in bulk #
See the developer site links below to retrieve Conversation content in bulk regularly. By default, your organization is configured to generate these export files every 24 hours. Each export file is available for 14 days.
Review the developer tutorial if you need additional guidance on using the API to retrieve the Conversations.