Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.


Agents, also aptly known as Support Heroes, work in Gladly to help and assist Customers through different Channels like Voice, Messaging, and Email.

Review the sub-categories below Agents on the left side of this page to learn more about features and activities relevant to working as an Agent in Gladly.
Manage Your Customers Change Your Channel Availability Manage Conversations Help Customers on Different Channels Voice Call Controls Manage Tasks Manage Customer Profiles Handle Payments and OMS Orders Agents FAQs and Troubleshooting

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Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.

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