Update the Conversation by adding Sub-Actions like Add Internal Note, Add Topics, Add Reply, Update Conversation Fields, and Transfer Conversation.
Integrations Required #
This Action does not have any required integrations.
Required Memories #
This Action does not require any Memories.
Memories Generated #
This Action does not update any Memories.
Add Reply #
Reply to the Customer in the same Channel.
Add Topics #
Add Topics to the Conversation and use them to configure topic-specific Rules.
Add Internal Note #
Add a note visible only to Agents.
Update Conversation Fields #
Update the conversation fields of a help desk.
Transfer Conversation #
Transfer the Conversation to an Agent.
Add additional Rule(s) to execute. Rules will evaluate in the order they are added within the Action.