Table of Contents
Look up a return by locating the order number in the Conversation. Find the order number within the Conversation by searching within the message’s greeting, signature, and reply chain. This Action creates the return and returns Memories. The Conversation will be transferred to an Agent when there is no order number present.
Integrations Required #
- Return List
- The integration leveraged to locate the Customer’s return (e.g. Returnly).
Required Memories #
This Action does not require any Memories.
Memories Generated #
- return
- returns
- shipments
Sub-Actions #
Ask Order Number Regex #
Ask the Customer for the order number using a custom regular expression and use this information to find the return order.
Memories Generated #
This Sub-Action does not update any Memories.
Ask Order Number #
Ask the Customer for the order number and use this information to find the return order.
Memories Generated #
This modifier does not update any Memories.
