Yes, you can have it both ways. You can offer the kind of customer experience your customers crave — friendly, immediate, and effective — without spending immense time, money, and resources. Fortunately, you no longer have to choose between exceptional service and efficient operations.
And the best part? It’s seamlessly integrated into your existing Gladly instance and can be deployed in minutes.
Say hello to Answer Threads #
Our game-changing new generative AI feature that provides quick, accurate, personalized responses naturally flowing in an engaging conversation. Answer Threads saves your agents time and your business money by providing exceptional customer service at scale. And what’s more, it’s all powered by your existing knowledge base, requiring no extra setup time.
Why you’ll love Answer Threads: #
- Quick implementation: Get started in hours not days
- Boost efficiency: Lightning-fast resolutions with effortless scalability
- Dynamic workflow: Full resolution when possible, seamless handoff when needed
- Maintain brand integrity: AI-powered responses aligned with your standards
- Empower your reps: Automate routine queries, focus on high-value tasks
- Flexible pricing: Innovate and adapt your usage as your requirements evolve
Our customers say:
“We’ve been tickled pink with the performance of Sidekick Answer Threads, particularly in its ability to approximate our brand tone to a tee and its ability to know when to transfer a conversation to an agent.”
Get started with Answer Threads #
Elevate your customer service and increase your efficiency.
- Are you using Sidekick today? Review the setup process, then contact Gladly Support to start using Answer Threads.
- Not on Sidekick? Contact the Gladly Sidekick Team to learn more.
Join the webinar on September 12 #
Register now to attend our webinar on September 12 at 9 AM PT | 12 PM ET to see Answer Threads in action. Learn how early adopters have improved first-contact resolutions and team efficiency and deep-dive into how the feature works.
