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Gladly Help

Data Integrations

Integrating Gladly with your CRM, ERP, and other systems is crucial if your support team needs to ingest conversion events, contact center performance data, Conversation contents, and more. Explore the documents in this section to learn about sessions, Report Names and corresponding metricSets, and more.

Recently Added

Test the REST API With Postman

A quick way to test and get familiar with the Gladly Webhooks utilizing Postman.
Test Webhooks With ‘webhook.site’

A quick way to test and get familiar with the Gladly Webhooks utilizing webhook.site.
Messaging Automation APIs FAQs

The collection of Message Automation APIs is used to facilitate communication.
Creating Conversations and Tasks on Gladly

Initiate new work for an Agent in Gladly via Create Task API or by sending an email.

Most Popular

Transaction Cards

This guide gives detailed information on transactions and their use.
Introduction

The Gladly Lookup Adaptor is a piece of middleware you build, host, and mai...
Auto-Linking, Basic Search and Detailed Lookup

This guide provides detailed information for Customer Lookup queries.
Actions

Background Imagine being able to add a button to a transaction card that al...

Contact Support

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