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Dedicated Hero

Give your high-touch VIP Customers the personal, white-glove service that keeps them loyal by assigning them their very own Agent/team of Agents — or, as we call them, Dedicated Heroes.

As the name suggests, once a Customer is assigned their Dedicated Hero(es), they will always* be routed to their Hero(es), regardless of the Channel they use to contact you, as long as their Hero(es) is available.

This section will cover how you can use Dedicated Hero to route Customers to a specific Agent.