Proactive Customer Service

Course Details

This course details passive, average and proactive service, techniques for building rapport, and methods to introduce up-selling and cross-selling. Deploying these techniques will help to turn your callers & customers into business friends.

CX teams are often encouraged to provide proactive customer service. Many times these instructions neglect to equip the service providers with the tools necessary to provide this level of service. The goal of this course is to equip CX teams with the tips, tools and techniques necessary to provide proactive service to your customers.

What you’ll learn

• Recognize the difference between passive, average and proactive customer service
• Apply our 6 key techniques to execute effective proactive customer service
• Build rapport and exceed customers’ expectations on all interactions
• Refresh your upselling and cross-selling skills with “soft questions”