Measuring Customer Service
Categories:
Learning & Development,
Operations,
Customer Loyalty,
Course Details
How do you measure up in providing exceptional customer service? Discover the secrets of delivering excellent service that leaves an impression on customers’ hearts and minds.
In this course, you’ll challenge the status quo as you discover how to set standards for outstanding customer service. You’ll also learn how to effectively gather customer feedback and discover their level of satisfaction through surveys. Finally, you’ll test your customer service through an evaluation program through the powerful technique of a mystery shopper program.
After this course, you’ll have the skills and knowledge to tune into your customers’ needs, creating a community of delighted customers who serve as ambassadors for your business!
What you’ll learn
- Discover how to set standards for outstanding customer service
- Assess customer satisfaction through surveys
- Test your customer experience through a powerful evaluation strategy
