Handling An Irate Caller

Course Details

The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood, any blood!

There are times at work when we all are subjected to that difficult call. This video will arm you with the skills required to deal effectively and efficiently with these situations.

What you’ll learn

• Discover how to let the irate caller burn themselves out.
• Recognize the importance of paraphrasing.
• Learn techniques to stay calm yourself and get to the real problem.