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Administrator Certificate Course

Be a Gladly expert in no time

Categories:

Gladly Software Courses,

Work In Gladly,

Administrators, Team Managers, Compliance Administrators,

Time 2 hr
Current Status
Not Enrolled
Price
Free
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Course Description

The Administrator role in Glady is the ultimate user role in Gladly and provides access to settings and configurations for everything in Gladly. This certificate course is designed to help you become familiar and comfortable with managing Gladly and configuring settings and features only available to Administrators.

What you’ll learn

  • To give you an overview of the tools and features only available to you as an Administrator.
  • Help you understand how to use all of Gladly’s administrative tools that are only available to Administrators.
  • Help make you feel confident using Gladly as an Administrator to ensure that Gladly is optimized to support your team and your Customers.

This certificate course will cover several features while providing a mid-level overview of Gladly, ensuring you will learn more than enough to feel comfortable using Gladly quickly.

Who should take this course

This course is for Administrators.

Course Content

Expand All
Getting Started as an Administrator in Gladly
User Management
Introduction 2 Topics
Expand
Lesson Content
0% Complete 0/2 Steps
Manage Teams 1 Topic
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Lesson Content
0% Complete 0/1 Steps
Entry Point + Conversation Workflow Settings
Introduction 1 Topic
Expand
Lesson Content
0% Complete 0/1 Steps
Inbox Settings
Manage Inbox Settings 1 Topic
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Lesson Content
0% Complete 0/1 Steps
Working With Rules
Agent Experience Settings
Glad App
Help Center
1 of 2