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Effective Verbal Communication for Customer Service

Categories:

Learning & Development,

Soft Skills,

Communication,

Time 10 min
Current Status
Not Enrolled
Price
Free
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Course Details

Equip customer-facing employees with effective verbal communication techniques for enhanced customer satisfaction and loyalty.

What you’ll learn

  • Determine how to actively listen to customers
  • Identify techniques for improved verbal communication
  • List ways to adapt communication style to meet customer needs
  • Identify effective questioning techniques
  • Describe strategies for handling difficult interactions

Course Content

Effective Verbal Communication for Customer Service
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