All Courses
Customer Service Essentials
Categories:
Gladly Software Courses,
Work In Gladly,
Support Heroes/Agents,
Time
1 hr 20 min
Course Description
From best practices to supporting Customers to utilizing Gladly features, this course can help elevate your ability to delight your Customers by combining different service strategies using Gladly.
What you’ll learn
- How Gladly makes service feel personal.
- Handle difficult issues with Customers.
- Tactics that make Customers feel happy.
Check your team’s best practices
This content covers general best practices for communicating with Customers. Your company may have specific approaches and strategies to Customer service they want you to follow.
Who should take this course
Agents or Team Manager user roles.
Course Content
What It Means To Provide Radically Personal Customer Service
How To Communicate With Empathy
How Your Tone Affects Service
Help a Customer in Gladly
