Attitude in Customer Service: Mindfulness
Categories:
Learning & Development,
Operations,
Customer Service,
Course Details
Businesses can only be successful to the degree that they keep their customers happy. A single bad customer service experience can affect a business as drastically as numerous positive customer service experiences.
Mindfulness can: help relieve stress, treat heart disease, lower blood pressure, reduce chronic pain, improve sleep, and alleviate gastrointestinal difficulties. Mindfulness improves mental health, which you can easily relate it to customer service.
In other words, Mindfulness gives employees permission and space to think — to be present — leading to mental agility, resilience and self-awareness. In addition, mindfulness can reduce emotional exhaustion, increase openness to new ideas and develop compassion and empathy.
What you’ll learn
- Create a positive customer service experiences
- Explain the different aspects of active listening
- Select some strategies towards building a rapport
