Course Tag: Team Building

Check out our Team Building Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Woman taking a video call with a man gesturing with his hands

Give The Gift Of Feedback

Course Details Providing feedback is essential, but it can be challenging to get feedback right. You risk hurting another person’s feelings and/or damaging your relationship. This course covers everything you need to know about feedback, giving you practical tips, tools, and practice exercises you can use immediately to get better results. What you’ll learn
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Focused stylish millennial businessman consulting expert, listening to professional advice from boss, coworker, mentor. Business colleagues men meeting, talking at office work table

Coaching 101

Course Details Coaching is a vital skill whether you’re looking to improve your leadership abilities, work with teams more effectively, or advance your career. Get started on your coaching journey with our interactive self-study e-learning course! This course features a range of realistic examples, scenarios, and challenges to help you build your coaching skills. What […]
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Woman presenting to a large audience

Team Management 101

Course Details This interactive self-study provides an introduction to management. You will use a variety of realistic examples, scenarios, and instructional challenges to learn more about what it takes to manage people. It is the ideal starting point to begin building your critical skills. What you’ll learn
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A group sits in a circle as they discuss their team performance.

Individual and Team Performance Assessment

Course Details This course will teach you the importance of business analysis for a company’s success and how the SWOT framework can help you examine, plan, and implement business decisions. Whether planning new corporate-wide strategic goals or reviewing departmental processes, a well-executed SWOT analysis will enable you to focus on your strengths, diminish threats, and […]
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Team reviewing data presentation on a computer together.

Team Building: Measuring Team Performance

Course Details Teams can achieve great things when they’re firing on all cylinders. But what does it take to build a high-performing team? In this course, you’ll learn what factors can drag a team down and why clear roles, responsibilities, and accountabilities are essential. We’ll teach you how to measure team performance and use the […]
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Group of professionals talking around a table while one woman looks stressed

Surviving Team Conflicts

Course Details Too much energy is wasted on wars at work. Peace and harmony is good for health and well being. This interactive course is designed to help teams work together more cooperatively by resolving and mediating conflicts, and developing powerful strategies to improve their collaboration. Plot: Carol is attempting to mediate a dispute between […]
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