Course Tag: Personal Development

Check out our Personal Development Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

A woman sitting in front of a computer looking at a calendar

Be In Control and Manage Time More Effectively

Course Details Time management skills are critical for professional success. This course will help you get the most out of your day as you’re introduced to tools and guidelines to manage your time more effectively and be in control of your workload rather than spending each day reacting to crisis after crisis. Also, this will […]
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Woman working on a black laptop while eating breakfast

Time Management 101

Course Details Time management skills are critical for professional success. 24 hours sometimes simply doesn’t seem like enough time. In this course, you’ll learn how to identify “hidden time” in your day which will mean extraordinary things for you in terms of completing your deadlines and reaching your goals. You will learn how to make […]
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Group of people writing on Post-it notes that are hanging on a wall

Managing Time Successfully

Course Details When you manage your time you decrease stress and increase results. This entertaining and stimulating interactive course is designed to help people improve their time management skills and learn to create schedules and priorities that help them become successful. Plot: Marcus unveils his new approach to time management: a self-portrait poster with the […]
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A group of children kneeling in front of laptops and working

Time Management

Course Details Are you someone looking to improve your time management skills? While you may think multi-tasking is a great way to manage and maximize time, studies show you become less productive. In this course, you’ll learn how to maximize your time, be more efficient, and avoid the pitfalls of poor time management. What you’ll […]
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A group of four people gathered around a meeting room table reviewing documents

Time Management: Maximizing Productivity

Course Details Time management skills are critical for professional success. “Procrastination makes easy things hard and hard things harder” — Mason Cooley. In this course, you will learn how to maximize your productivity and avoid procrastination, get more done in less time, and finalize your tasks with ease. We will also teach you the most […]
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A woman looking at a laptop while sitting on a gray couch

How to Better Manage Your Time

Course Details This interactive course provides an introduction to time management. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your time management skills. What you’ll learn
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Two men seated at a table with coffee mugs talking

Difficult Conversations: How To Become a Master of Them

Course Details Are you negotiating for a promotion, having to give critical feedback to colleagues, or dealing with performance issues and grappling with interpersonal conflict? No longer will you shy Away or feel unprepared for conversations in the workplace. You’ll feel prepared to go through the conflict and come out with constructive results. These skills […]
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Dealing With Difficult People

Dealing With Difficult People

Course Details Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. In this course, you’ll look at what bugs you, who you are and why you respond the way you do, how to make new changes stick and where to stand your ground […]
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Woman in black shirt talking to a seated man in a blue sweater

Body Language | The Psychology of Behaviour

Course Details Did you know that 96% of communication is non-verbal? So when you try to gauge how someone is feeling, or when they are lying, why do we look to their words for the tell-tale signs? If you want to truly understand the emotions that someone is going through, or their hidden motives, you […]
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