Course Tag: Personal Development

Check out our Personal Development Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Mastering Emotional Intelligence

Mastering Emotional Intelligence

Course Details Emotional Intelligence is the ability to recognize, understand, and manage our own emotions, as well as those of others. Self-awareness is a key component of EI, as it helps us to understand our own emotions and the impact they have on our behavior and decision-making. This course will teach you how to develop […]
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Two people seated at a table and working on a laptop

Active Listening for Deeper Connections

Course Details Active listening is an essential skill that can help you connect with others more deeply and build social connections at work and beyond. In this course, you’ll learn the fundamentals of active listening and its importance in fostering deeper connections. You’ll discover 9 practical techniques for effective listening, including empathizing with the speaker, […]
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Three people seated in a row while talking and smiling

The Importance of Listening with Empathy

Course Details It’s frustrating when communication breaks down. And it’s often listening (or a lack of it) that’s to blame. So how can you really listen and help others to feel seen and heard? What you’ll learn
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Soft Skills

Developing Emotional Intelligence for Interpersonal Communication

Course Details Relationship management is all about interpersonal communication skills. It’s about your ability to get the best out of others, your ability to inspire and influence them, your ability to communicate and build bonds with them and your ability to help them change, grow, develop, and resolve conflict. Distinct from our intelligence quotient (IQ), […]
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A woman in glasses smiling and looking at the person seated to her right

How to Ask More Powerful Questions

Course Details Great innovation questions seek to narrow down the problem, instead of simply focusing on solutions. Working towards a goal usually involves addressing a series of questions. To simplify the process, we tend to take one idea at a time and treat it as a “will it or won’t it work” situation. This course […]
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A woman with long red hair sitting and listening to another woman talk

Listening Actively

Course Details Listening Actively is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This […]
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A man in a blue shirt sitting and looking at another person talking

Waiting to Talk is Not Listening

Course Details To be a good manager requires many skills, and the most often-cited characteristic of great managers is listening. Many people have trouble listening because it requires turning down the “noise” in one’s own head while paying attention to others. This course reviews the steps of active listening and how to focus your attention […]
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Techniques To Reduce Bias

Techniques To Reduce Bias

Course Details You may have heard about unconscious bias, and even done some training to raise your awareness about your own biases. But effectively counteracting bias requires not only awareness, but the application of structured decision making techniques that help us subject our thinking to greater scrutiny. In this interactive, game-based course, you will learn […]
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Master the Basics of Human Communication

4 Communication Skills Everyone Needs

Course Details Ever-increasing complexity in the workplace means that effective communication skills are more important than ever. Peter Quarry outlines to Eve Ash the four key communication skills needed for survival: lean communication (getting straight to the point), connecting with others (social skills), adaptability (learning to read and relate to different types of people) and […]
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Basics of a Good, Well-Rounded Communicator

Basics Of a Good, Well-Rounded Communicator

Course Details Are you someone looking for a clear, easy-to-understand way to improve your communication skills? This course is designed to help you build your effectiveness as a manager or leader through an interactive, self-study e-learning course that provides an introduction to communication. Using a range of realistic examples, scenarios, and challenges, this is the […]
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