Course Tag: Management

Check out our Management Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Two people seated at a table and working on a laptop

Showing Empathy

Course Details Showing empathy is a key skill to develop in a customer service sales or leadership role. This video details ways to show empathy and how to more clearly understand it. What you’ll learn
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Three people seated in a row while talking and smiling

The Importance of Listening with Empathy

Course Details Listening is a response, a decision, and a skill. Understanding how different approaches impact your ability to connect is key to interpersonal relationships in and out of the workplace. In this course, you’ll learn what listening with empathy means, why it’s important, what gets in the way of it, and how to listen […]
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A man seated and facing a woman in a yellow shirt while talking

Listening With Empathy

Course Details It’s frustrating when communication breaks down. And it’s often listening (or a lack of it) that’s to blame. With this course, you can learn how to listen and help others feel seen and heard. What you’ll learn
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Soft Skills

Emotional Intelligence Interpersonal Communication

Course Details Relationship management is all about interpersonal communication skills. It’s about your ability to get the best out of others, your ability to inspire and influence them, your ability to communicate and build bonds with them and your ability to help them change, grow, develop, and resolve conflict. In this course, we underline the […]
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