Course Tag: Management Skills

Check out our Management Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

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Non-Trainer: Basics of Training

Course Details This course teaches non-professional trainers how to deliver practical training sessions. Participants will explore various training methods, their advantages, and their disadvantages. The training also covers creating a lesson plan, a critical component of any training session. What you’ll learn
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Training: Leading Virtual Teams

Course Details This course equips managers with the skills to lead virtual teams effectively. Through a blend of best practices and current research, participants will learn a practical approach to managing dispersed teams’ unique challenges, including differences in location, language, culture, and time zones. The training focuses on enabling managers to create an inclusive environment […]
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Remote Onboarding For New Hires

Course Details This course addresses the challenges of remote onboarding in the digital age. Participants will learn how to create an engaging onboarding process that aligns new hires with the company’s values, despite the limitations of a remote work environment. The training provides strategies for building a successful remote onboarding process that fosters connection, collaboration, […]
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Coaching: Frontline Leadership Success

Course Details Unlock your leadership potential with Successful Coaching. Whether leading a team or looking to advance your career, coaching can help you and those around you reach new heights. In this course, you’ll learn how to enhance the capacity, competence, and skills of those around you, paving the way for success in the workplace. […]
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Coaching: Improving Team Performance

Course Details More than ever, managers are required to build teams that deliver results quickly. Yet only some of them are equipped to do the critical work of a coach. This easy-to-follow guide walks you through the four stages of team development and how to fulfill your changing and complicated coaching role at each stage […]
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People Management: Practicing Delegation

Course Details Delegation benefits managers and team members, but many managers struggle with it because they don’t feel comfortable leaving tasks in the hands of team members. This first lesson provides an overview of the concepts. In this course, you will learn about the seven levels of delegation and become more confident in delegating tasks […]
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Team Goal Setting

Course Details When teams are performing at their best, unbelievable results can be achieved. By setting the right goals, prioritizing what’s most important, and organizing urgency, you can improve team performance and deliver larger organizational objectives. In this course, you will learn how to make this ambition a reality, exploring effective strategies for getting the […]
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Multi-level Goal Setting

Course Details Goal setting is essential for individual, team, and company performance. Consistent and desired success only occurs with goals for everyone. Goals keep us focused, help us change our behaviors, and lead us to try new and different things. What you’ll learn
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People Management 201

Course Details Engaging in difficult, awkward, or emotional conversations is common in people management. This course removes the mystique surrounding these interactions and ensures you are prepared when you face them. What you’ll learn
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