Course Category: Channel Features

Build and Manage an IVR

Course Description Learn how to build a world-class IVR experience to ensure your Voice Customers are routed to the appropriate team for assistance. What you’ll learn Who should take this course This course is for Administrators.
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Set Up SMS and Voice

Course Description Learn how to set up SMS and Voice to communicate with Customers over the phone or via text through Gladly. What you’ll learn Who should take this course This course is for Administrators.
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Set Up Domains and Emails

Course Description Learn how to set up your company domains and email addresses to use for email communications through Gladly. What you’ll learn Who should take this course This course is for Administrators.
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Quick Reply Buttons for Glad App

Course Description Learn how Quick Reply enhances the chat experience for your customers with relevant options presented as buttons in Glad App. What you’ll learn Who should take this course This course is for Administrators.
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